RETURN & REFUND
RETURN & REFUND
We look forward to keeping you completely satisfied with us and our services and hence if there is any reason for which you are unhappy then you can contact us at [email protected].
You can apply for a refund before shipment or within 30 days. To initiate a return or refund of an item from your order history page you have to simply click on “Return” or “Contact Seller” which is next to the item you wish to refund or return and KeeRun will support you to assist you in that.
Our aim is to process your request within 48 hours upon receiving the refund request. Refunds are issued back in the same manner through which payment is done or the purchase of the order was done. You can feel free to ask any question or queries to us at [email protected] and we will be happy to help you.
If you have purchased an order using promotional credit and want to return that order and get the refund then the promotional credit will not be refunded.
If you have made any payment to any third party other than KeeRun then we are not responsible for that. This may include VAT, services tax, and any other shipping or return charges.
You can contact KeeRun and inform us that you wish to cancel your order, or return or exchange a product by either by the following ways:
A. By signing in to your account and going to ‘my orders’, pick the order you want to return and then click on ‘contact ’ to update this information;
B. Fill in the cancellation form available here and emailing the completed form to KeeRun with your name and order number specified in the subject line;
KeeRun The corresponding return address will be provided.. If you have already received the item then pack the item and send it back to KeeRun within 14 days. Make sure to inform clearly that you want to cancel your order and return the product. Please note that the direct cost of returning the product has to be borne by the buyer.
From KeeRun, we will process the refund directly to your payment card in 14 days after the day the product is received by us or we can even do it earlier, after the date of receiving the evidence that you have returned the product to KeeRun. You can cancel the order if there were no goods supplied, 14 days after the day on which you informed us.
We request not to destroy or throw away any faulty product, before discussing the issue with us. Please note that the buyer will be solely liable for any depreciation in value of the product due to wrong handling of the product in any way.
Once you start the process of the cancellation period you will have to pay for the service you received prior to your communication to KeeRun.
Our returns policy gives you peace of mind when ordering. If you have any further questions, please get in touch with us to speak to our customer service team. Gift vouchers are refundable within seven business days of purchase.
Some items are non-cancellable and non-refundable:
A. Personalised items that can't be resold due to a customized element
B. Perishable products (like food or flowers)
C. Creative pieces that have special commissions
D. Personal items sold with a hygiene seal (like cosmetics or underwear) and if the seal is broken.
AGAIN: please check whether an item is cancellable or non-cancellable before ordering.